The purchase can take up to 10 minutes to appear in the game. However, if you did not receive the item, please reach out to our support team!

The best way to contact our support team is by creating a ticket (

If you are playing Coffee Craze on an iOS device, please, send us the specific receipt of your purchase. You can find it in the confirmation email iTunes sends or in your iTunes History Purchase (

If you are playing Coffee Craze on an Android device, send us a screenshot of the receipt. Please, make sure to include the Transaction ID that is located inside the receipt. It looks like this GPA.1234-1234-1234-12345

You can find all your purchases made on Google Play in your Google Payments account:

It is very important for you to include all this information. It will help us to find and confirm the purchase. If you are not providing any Transaction IDs, we are unable to help you out.